Frequent questions

An oil for every moment

It doesn’t have to. Upon completion of your first purchase, you will be given the opportunity to register as our customer. When registering, you will be asked for your identification information as well as your billing and shipping addresses. You should be especially careful with these data as they can facilitate deliveries and avoid problems with the transport company.

The maximum estimated delivery time for an order in the Peninsula is 24/48 hours, once the payment has been made.

For international shipments, consult the shipping and returns page.

All orders are shipped via GLS, MRW and Envialia. Once the order has been sent, a maximum delivery time of 24/48 hours is estimated in the peninsula. To see all the rates to the different locations, also international, you can check it here.

Nacional

 N01 – Peninsular (incl. Portugal)

 N02 – Balearic Islands

 N03 –Canary Islands and Azores (Spain and Portugal)

 N04 – Ceuta

 N05 – Melilla

International

 I01 –Europe Zone 1 (Germany, Italy, France, Monaco, Luxembourg, Netherlands, Belgium, United Kingdom, Northern Ireland and Austria)

 I02 – Europe Zone 2 (Denmark, Liechtenstein, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Bulgaria, Croatia, Sweden, Ireland and Finland)

 I03 –Eastern countries, Russia, Switzerland, Cyprus, Malta, Greece.

 I04 –United States of America + Canada

 RoW – Rest of the world

For more information, you can enter the shipping conditions section.

To be able to cancel a purchase, you must contact us through our email mueloliva@mueloliva.es. It is important to do so as soon as possible to avoid shipping charges. Thank you very much for your understanding.

Credit / debit card
You can use most credit cards (Visa, Visa Electron, MasterCard, American Express…) to pay for the order. We take security very seriously, so your data will be safe with us. All credit or debit card holders are subject to validation and authorization both by us and by the card issuer, to maintain security and avoid fraud.We remind you that you should not provide your card details through email, fax or social networks.

In the event that the payment method chosen by the user is a credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified. that the data communicated is correct.

Wire transfer
When selecting bank transfer as a means of payment, you will receive, together with the confirmation of your order, an email where you will be indicated the account number in which to make the bank transfer in the name of MUELOLIVA. All expenses derived from making the transfer payment will be borne by the client.

Purchases paid by transfer will be confirmed and processed for shipping once the amount of the order has been received into account. It is important to indicate in the subject the order number, as well as the personal data of the user who is making the purchase (name and surname) , and make the bank transfer within 3 days after the order confirmation date in order to validate it. If after the indicated period, MUELOLIVA has not received the corresponding amount, the order will be canceled.

MUELOLIVA, as the person responsible for the website in charge of marketing and selling the products, offers users a customer service telephone service +34 957 547 017, available 5 days a week (except holidays), Monday to Friday from 9:00 a.m. to 6:00 p.m., in which due attention will be given to all queries and questions raised in relation to the purchase of products through the website. They can also contact by email or post.

The contact details are:

Muela-Olives, S.L.

A339 km 24,5
14800 Priego de Córdoba
Córdoba
mueloliva@mueloliva.es

You can download them in the section my account. You can click here to access directly.

Normally it is not necessary to configure the browser to make a purchase. However, if you ever notice that the items you have chosen do not appear in your shopping cart, you will need to set the appropriate level of security. The configuration options for the level of privacy can be found in the menu of the browser you are using.

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